Refund and Returns Policy

At Safety India, we operate under a strict NO RETURN POLICY. This means that all products sold are non-returnable and non-refundable, except in the rare case of verified manufacturing defects. This policy ensures the integrity of our inventory and fairness to all customers.

Exceptions to the No Return Policy

Returns or refunds will only be considered under the following exceptional circumstances:

• Verified Manufacturing Defects: If the product has a manufacturing defect that renders it unusable or significantly impairs its functionality, you may be eligible for a refund or replacement. Proof Required: Clear photographic evidence and a detailed description of the defect must be provided.
• Damage During Delivery: If the product arrives damaged due to mishandling during transit (e.g., torn packaging, visible dents, or broken parts), you may be eligible for a refund or replacement. Proof Required: An unedited unboxing video showing the damage and the shipping label must be submitted.
• Incorrect Item Delivered: If you receive a product that does not match your order details or if the package is entirely empty, you may be eligible for a refund or replacement. Proof Required: An unedited unboxing video displaying the shipping label and package contents must be submitted.

Important Notes

• Non-Returnable Items: All products sold by Safety India are non-returnable unless they meet the exceptions listed above.
• Timely Reporting: Claims for manufacturing defects, damage during delivery, or incorrect items must be reported within 1 working day of delivery. Late submissions will not be considered.
• Customer Responsibility: Proper storage and care of products post-delivery are the customer’s responsibility. Damages caused after delivery are not eligible for returns or refunds.

How to Report an Issue

If you believe your product qualifies for an exception, follow these steps:

1. Report Within 1 Working Day: Contact us immediately via email or phone to report the issue. Email: safetyindiainfo@gmail.com | Phone: +91-7838285856
2. Provide Required Proof: For manufacturing defects, submit clear photographs and a detailed description of the defect. For damage during delivery or incorrect items, submit an unedited unboxing video showing the issue and the shipping label.
3. Wait for Approval: Our team will review your submission and contact you with the next steps. If approved, we will arrange for a refund or replacement.

Refund Process

• Refund Method: Refunds will be issued via the original payment method or as store credit for future purchases.
• Processing Time: Refunds typically take 1 to 7 working days to process, depending on the payment mode and bank policies.
• Notifications: You will receive updates on your refund status via email or SMS.

Exchanges

No Exchanges: Due to our strict no-return policy, exchanges are not allowed unless the product is defective, damaged during delivery, or incorrect. In such cases, we will provide a replacement or refund as per your preference.

Shipping Costs for Returns

• Defective or Incorrect Products: Safety India will cover all shipping costs for returns or replacements related to manufacturing defects, damage during delivery, or incorrect items.
• Non-Defective Products: Since all products are non-returnable, shipping costs do not apply.

How to Contact Us

For any questions or concerns regarding this policy, please contact our customer support team:

• Email: safetyindiainfo@gmail.com
• Phone: +91-7838285856
• Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM